If a user comes into chat stating that their email address is incorrect in the system, please verify by looking up the user's account and then provide the SR.

I apologize for the incorrect email listed in your Dexcom Learning Center (DLC) account. Kindly standby while I create a ticket to have your email address updated. I'll provide you with a Ticket ID shortly. In the meantime, would you be able to provide me with the correct email address, please?