The admins indicate that course content issues can be sent directly to the course creators, and there is no longer a need to escalate these! Course-related issues can range from course launch issues, progress/completion issues, e-signing issues, or any bugs/glitches within the course.

You can determine the course POC by proxying into the user's account and clicking the course title within their accounts:

If a course does not have a contact listed but has a course code that starts with 'CORPSOP-', (this indicates it is a Quality course) you may redirect these to Kevin Collins at kevin.collins@dexcom.com. 

If no course contact is indicated and it is not a Quality course, or if the original POC email address is undeliverable, kindly re-direct these inquiries to dexcomlearningcenter@dexcom.com.

We would like to have you reach out to the course contacts at (insert course contact info) as they should be able to further assist you with this issue. We do apologize for the inconvenience.