Support Category: Course | Drop/Remove, Course Information Inquiry | Status of Course (select applicable)


Specialist Notes:


Should a user have a course removal or extension request, follow the steps below.

 STEP 1: Verify the Training Assignment Type 

  • Check the user's Assigned Items tab. To confirm a training is self-assigned, look for the user's name under Assigned By.

STEP 2: Follow the Applicable Workflow


Training Assignment Type
Action/Notes
Self-Assigned

- Refer to the Remove a Self-Assigned Training Or Remove a Self-Assigned Curricula SRs.


Note: If the user cannot remove the training after following those instructions, redirect them to the course POC.
Assigned by Someone Else

- 10 or more courses: Escalate the removal or extension request. 

- 9 or fewer courses: Provide the user with the course POC information.

Note: When escalating, ensure to include the Full Course Title(s) and the Request Type (Removal or Extension).


IMPORTANT!


  • If no POC is listed and the course code starts with CORPSOP- (this is a Quality course), direct the user to Kevin Collins at kevin.collins@dexcom.com.
     
  • Escalate if:


Standard Response: