| Support Category: Course Information Inquiry | Status of Course |
| Specialist Notes: |
Use this SR when a user receives a training assignment, due date, or reminder notification, but cannot locate the training in their transcript or Required Learning section.
First, verify if:
- The course shows a Completion Date
- The Required Date is in the future.
If the above conditions are met, the user remains compliant, and no action is required at this time. You may advise the user to disregard the reminder email.
IMPORTANT! Compliance training may not appear in the DLC until it is within 90 days of its Required Date |
Example:
| Standard Response: |
Thank you for your patience. We reviewed your transcript and confirmed that you have already completed this training and remain compliant.
Since your next Required Date is still in the future, the training may not yet be visible in the DLC. No action is required at this time, and you may disregard the reminder notification.
