Use this SR when a DLC user receives either of the following error messages while signing in through SSO.

• “Unable to sign in”
• “Unable to sign in. Contact support for assistance”

Before sharing the SR below:

1. Confirm the user’s DLC account is Active.

2. Confirm the email address on the account is correct.

3. If both are correct, provide the SR below.

We apologize for the difficulty you are experiencing in accessing the DLC.

Please select Forgot password? to reset your password. If the issue continues, visit the Dexcom Sign-In Help page at https://dexcom.okta.com/help/login#, select Request Help under More Help, and submit a request to the Dexcom IT Team for further assistance.