Specialist Notes: While we can manually reset Distributors' passwords, the Dexcom administrators have asked that we direct users to use the 'Fo...

Support Category: e-Signature PIN Reset Specialist Notes: Please send the following SR after resetting a user's e-Signature PIN. IMPORTANT!...

Support Category: Login Request Specialist Notes: This SR can be used when a user asks for a PIN and DLC password reset. Please be sure to updat...

Support Category: LMS Requirements Specialist Notes: The PIN is non-restrictive, up to 40 characters. However, due to the frequency that the PIN is ...

Support Category: SSO Specialist Notes: Users with an active account should be able to access the Dexcom Learning Center (DLC) by using the Dexcom ...

Support Category: SSO Specialist Notes: There are three known SSO issues that users may experience when attempting to access the DLC 1. The firs...

Support Category: Login Request Specialist Notes: While we can ONLY reset passwords for Distributors, the administrators have requested that we dir...

Specialist Notes:   eSkillz agents can set passwords for new External employees to Welcome_01 so neither the employee, planner nor Learning Champion needs...